Becca Van Nederynen is an expert in remote management. She is Head of People Operations at Help Scout, a web-based help desk where 100 percent of staff work remotely. Her team focuses on recruiting, hiring, and developing employees who thrive remotely and strives to keep staff well connected in a virtual environment. She has previous experience working in database marketing, product marketing, product management, and user research.

The novel coronavirus outbreak has forced many companies to implement mandatory remote work, an arrangement that for many is completely new and daunting. And while employees can find a plethora of advice columns online on how to make telecommuting a positive experience, there is less guidance available for managers on how to effectively lead their remote staff. According to Owl Labs’ 2019 State of Remote Work report, 15% of remote employee managers surveyed received no level of training on how to manage this growing labor force.

The remote workforce has substantially changed the labor market forever, from the hiring process to expected benefits, from employee retention to technology costs. Yet, only about three quarters of remote employee managers have received some level of training on how to manage this new labor force.