This week, Skye Learning® is featuring Jessica Bollotta, an E-Services Manager at Achieva Credit Union. Bollotta has over 24 years of banking experienced has specialized in Digital Experience/Call Center Management for over 13 years.
Bollotta has formerly worked for The Provident Bank, Federal Savings Bank, Kennebunk Savings Bank, and TD Bank Group in leadership roles ranging from VP to Electronic Banking Officer. She is also serves as a council member for the Center for Financial Training & Education Alliance (CFTEA). Skye was excited to feature Bollotta in the online course Quality Service, available now!
In the video below, Bollotta discusses how organizations can meet and exceed quality service expectations.
Are you a new banking professional looking to advance your career by strengthening your skillset and certifying your knowledge? To hear more from Jessica Bollotta; learn about fighting fraud, the banking industry, banking law, quality service; and earn a professional certification through CFTEA, enroll in the Online Certified Modern Banking Representative Certificate, available now!