Have you ever had customer complaints posted to your social media channels? As the saying goes, an ounce of prevention is worth a pound of cure. Rather than being caught off-guard when disgruntled customers show up in your social media feeds, create a plan for how to handle complaints when they arise.
While each industry and organization is unique, the following five tips are universal best practices when it comes to managing customer complaints.
Skye Learning Certificate in Digital Marketing
